The Problems in Customer Service

• Support teams are overloaded
  Agents spend hours answering repetitive questions about products, policies, and orders.

• High labor costs
  Businesses pay for large customer service teams, even though most queries are simple.

• Slow response times
  Customers wait too long for answers, leading to frustration and lost sales.

• Inconsistent service quality
  Different agents provide different answers, creating confusion.

• Missed upsell opportunities
  Human agents handle support, but often forget to recommend related products or services.

The SuperLysa Solution for Customer Service

SuperLysa builds custom AI customer service agents that fully understand your business. Unlike generic chatbots, we study your company data, products, and customer journey — then design AI that can answer, assist, and even sell.

AI Support Agents

• 24/7 instant replies via website chat, WhatsApp, WeChat, or email.

• Answers FAQs, order tracking, refund requests, and product questions with 100% accuracy.

• AI is trained on your policies, manuals, product catalogs, and past support tickets.

• Always up-to-date with your company’s latest information.

• Agents don’t just answer questions — they also suggest relevant products or upgrades.

• Turns customer support into a revenue channel.

Business-Tuned Knowledge Base

AI Sales & Upselling

Seamless Integration

• Works with Shopify, WooCommerce, Salesforce, HubSpot, Zendesk, and more.

• AI logs all customer interactions into your CRM automatically.

Multilingual Support

• Real-time translation allows you to serve customers in English, Chinese, Japanese, Vietnamese, and more.

How We Deliver Results

1. Business Study & Diagnose (Week 1)
   We analyze your customer support process, FAQs, and sales flows.

2. Custom Pilot (30 Days)
   Launch AI for 1–2 support areas (e.g., FAQs + order tracking) to show fast results.

3. Expand & Integrate (90 Days)
   Add upselling, CRM integration, multilingual support, and email/chat handling.

4. Operationalize & Optimize (180 Days)
   Standardize AI as your frontline support, retrain continuously with new data, and optimize for conversions.

ROI Example

• A company receives 2,000 customer inquiries/month.

• 70% are repetitive FAQs (shipping, returns, product info).

• SuperLysa AI handles those instantly, reducing agent workload by 60%.

• If each inquiry costs $5 in labor, that’s $6,000/month saved, plus +15% sales uplift from AI upselling.

Key Stats:

–60%

+15%

24/7

customer support labor cost

increase in sales from upsells

instant response time